Terms of service

About us

Brolly Pup is a trading name of Bradlee Williams, address available on request from brollypup@gmail.com. Email: brollypup@gmail.com

These terms apply to all orders placed through this website. Please read them before ordering. They don't affect your statutory rights as a consumer.

Your order

When you place an order you'll receive an email acknowledging it. Our contract with you starts when we email to confirm your order has been dispatched.
We may decline or cancel an order, for example if an item is unavailable or there's an obvious pricing error. If so, we'll tell you and refund any payment in full.
You must be 18 or over to place an order.

Prices and payment

All prices are in pounds sterling (GBP). We are not VAT registered, so no VAT is charged.
UK delivery is currently free unless shown otherwise at checkout.
Payment is taken when you place your order.

Products

We do our best to describe and photograph products accurately, but colours may vary slightly on screen and depending on stock. Sizes are approximate. Please supervise your dog with all toys, enrichment and feeding products, and remove anything that becomes damaged.

Delivery

We deliver to UK addresses only. See our Shipping Policy for delivery times and tracking.

Cancellations, returns and faulty items

You have a legal right to cancel most orders within 14 days of receiving them, and rights under the Consumer Rights Act 2015 if an item is faulty or not as described. See our Refund and Returns Policy for full details.

Our responsibility to you

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable, or for business losses. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for breach of your legal rights as a consumer.

Website use

All content on this site, including text and images, belongs to Brolly Pup or its licensors. Please don't copy or reuse it without permission.

Events outside our control

We're not responsible for delays caused by events outside our reasonable control. If this happens we'll contact you and, if the delay is significant, you can cancel for a full refund.

Questions and complaints

If you have a question or complaint, email brollypup@gmail.com and we'll aim to reply within 2 working days.

Governing law

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.